QR-Initiated Identity
Every policy, appliance, vehicle, or luggage tag carries an Evver QR code. One scan instantly identifies the customer, asset, coverage type, and policy details — no logins, no searching, no forms.
The Universal Incident Intake Platform
Incidents Reported
in 4 Minutes.
Not 20+.
Evver transforms every service incident — insurance claim, warranty request, workers' comp report — into a structured, AI-driven conversation. One QR scan. Zero paperwork. Instant resolution.
4min
Avg. intake vs. 20+ min by phone
80%+
Reduction in intake time
871/1000
Digital claims satisfaction (J.D. Power 2024)
evver.ai
Solving incident reporting across
Travel Insurance
Auto FNOL
Home Warranty
Manufacturers
Workers' Comp
Fleet Management
Our Mission
We own the
moment of incident.
When something goes wrong — a car accident, lost luggage, a broken appliance — the first 10 minutes are critical. Today, that experience is broken: hold music, confusing forms, call center queues, and days of waiting.
Evver was built to fix that. We are the universal intake layer between the moment an incident happens and the systems that resolve it — a thin, intelligent layer that makes existing insurer and warranty platforms work dramatically better.
Learn Our StoryThe Platform
Intelligent infrastructure.
Invisible complexity.
Evver sits at the intersection of QR identity, conversational AI, and structured workflow data — transforming unstructured incident moments into clean, actionable records.
💬
AI-Driven Intake Conversations
Evver's conversational AI guides customers through structured incident reporting with contextual questions, intelligent branching, and evidence capture — all in natural language.
📸
Evidence Capture & Validation
Photo, video, document upload built-in. AI validates evidence quality, flags anomalies, and structures every submission — dramatically reducing back-and-forth with adjusters.
🔗
Seamless API Handoff
Evver does not replace your claims system — it makes it dramatically better. Clean, structured data flows to your existing platform via secure API. Zero rip-and-replace.
🧠
Service Event Ontology
Evver models a universal Customer → Asset → Coverage → Event → Resolution ontology that works across every vertical. The same intelligent infrastructure serves travel, auto, warranty, and workers' comp.
📊
Incident Intelligence Network
Every incident processed continuously improves Evver's fraud detection models, surfaces predictive risk patterns, and benchmarks resolution speed — making the platform smarter for every client over time.
The Process
From incident to resolution
in four intelligent steps.
01
Scan the QR Code
The customer scans the Evver QR code on their policy document, appliance, vehicle, or luggage tag. No app download required — the QR acts as the identity and context key.
Example trigger"My rental car was rear-ended. I scan the QR on the rental agreement."
02
AI Begins the Conversation
Evver instantly greets the customer by name, confirms their coverage, and asks the right questions — in the right order — for that specific incident type. No scripted call trees. No confusing forms.
Evver says"Hi Alex, I see this is for your Auto Policy #88217. What happened? [Rear-end collision] [Side impact] [Theft] [Other]"
03
Evidence & Data Capture
Guided photo upload, police report reference, witness details, location data. Evver validates evidence quality in real time and assembles a complete, structured incident record — in minutes, not days.
OutputClean JSON payload with all incident fields, evidence URLs, and validation status.
04
Handoff to Your Systems
Evver sends structured incident data to your existing claims platform, warranty system, or fleet software via secure API. Adjusters receive a complete file — ready for review, not intake.
ResultAverage intake time reduced from 20+ minutes by phone to under 4 minutes with Evver.
Industries
One platform.
Every incident.
Evver's universal ontology means the same intelligent platform serves every vertical — without custom development for each industry.
✈
Travel Insurance
Lost luggage, medical emergencies, trip cancellations — reported at the airport, hotel, or destination. Evidence collected. Claim submitted. Resolution initiated before the traveler lands home.
- $7.4B US market (IBISWorld, 2024)
- 18% jump in paid claims (2024 vs. 2023)
- Avg. paid claim: $2,609
🚗
Auto FNOL
First Notice of Loss for auto insurance, filed at the scene. QR code on policy documents triggers structured collision intake — photos, police report, witness info — all validated before the tow truck arrives.
- ~12M annual auto insurance claims (US)
- Phone FNOL: 20+ minutes average
- Evver: under 4 minutes
⚙️
Warranty & Manufacturers
QR codes on appliances, electronics, and equipment trigger instant warranty claim workflows. Customers report defects with photos, serial numbers, and purchase validation — automatically routed to service providers.
- $50B+ US extended warranty market (2024)
- Millions of annual service claims
- Up to 60% reducible call center volume
🏠
Home Warranty
HVAC failures, plumbing, appliance breakdowns. Homeowners scan the QR on their coverage card — Evver validates coverage, captures the issue, and routes to a vetted contractor network.
- $4.6B US home warranty market (IBISWorld, 2024)
- 36M+ US homes covered by warranty plans
- Avg. 1.9 claims filed per home per year
🏗
Workers' Compensation
Workplace injury reporting, simplified. QR codes at job sites, warehouses, and offices trigger instant incident documentation — legally compliant, supervisor-notified, and structured for OSHA and claims processing.
- $48B+ annual WC premiums (NCCI, 2023)
- 2.6M+ workplace injuries/illnesses (BLS, 2023)
- Avg. reporting: 24 hrs → under 4 min
🚛
Fleet Management
Vehicle incidents reported at the scene by drivers — collision, breakdown, cargo damage. QR codes in every vehicle cab trigger Evver's intake flow, feeding structured data directly to fleet management platforms.
- 14.9M commercial trucks registered (US, ATA 2023)
- Millions of vehicle incidents annually
- Structured data from first report
Why Evver
The front door
to incident resolution.
The moment of incident is the moment that defines your customer relationship. Evver makes that moment fast, clear, and effortless — for your customers and your team.
Schedule a Demo✓
No Rip-and-Replace
Evver integrates as a thin layer on top of existing claims, warranty, and fleet systems. API-first architecture. Implementation in weeks, not years.
✓
Reduce Call Center Volume by 60%+
Customers self-serve through a guided AI flow. Adjusters receive complete, validated files. No more first-call intake — just resolution.
✓
Fraud Detection Built-In
Evver's AI flags anomalies in real time — inconsistent evidence, duplicate incidents, suspicious patterns — before a claim file is opened.
✓
Faster Resolution for Your Customers
Policyholders and warranty holders complete their report in under 4 minutes — at the scene, on their phone, without hold music or paper forms. Faster intake means faster resolution, and happier customers who stay.
✓
Higher Customer Satisfaction, Lower Churn
J.D. Power's 2024 Claims Digital Experience Study confirms that digital-first intake now outperforms phone in customer satisfaction. Evver delivers that experience — without requiring your team to build it.
FAQ
Common questions.
No — and this is intentional. Evver is designed as a thin, intelligent layer that sits on top of your existing claims, warranty, or fleet platform. We handle the first 10 minutes of incident intake and deliver structured, validated data to your system via API. Your existing investments stay in place. Evver makes them work significantly better.
Typical implementation takes 4–8 weeks from API integration to first live QR codes deployed. Evver's API-first architecture means minimal IT lift on your side. We handle QR provisioning, conversation flow configuration, and evidence pipeline setup. Your team focuses on the systems you already know.
The QR code contains minimal, secure metadata: a policy or asset identifier, customer reference, coverage type, and a validation hash. It acts as a key — not a data store. When scanned, Evver calls your API to retrieve the full record. No sensitive personal information is encoded in the QR itself. All data is encrypted in transit and at rest.
No app required. Evver runs entirely in the mobile browser after a QR scan. The customer scans with their phone's native camera and is immediately in the Evver conversation flow. No account creation. No App Store. This dramatically reduces abandonment and improves completion rates.
Evver's AI analyzes every incident in real time for anomaly signals: inconsistent evidence, duplicate incident patterns, suspicious metadata, and location mismatches. Flagged incidents are queued for adjuster review with an anomaly summary — not auto-denied — keeping your fraud controls human-supervised.
Yes. Evver is built for enterprise compliance. The platform supports GDPR, CCPA, SOC 2 Type II, and HIPAA-ready data handling. All evidence and incident data is encrypted. Audit trails are maintained for every interaction. We work with your legal and compliance teams during implementation to meet jurisdiction-specific requirements.
Get Started
Ready to transform
your incident intake?
Whether you're an insurer, manufacturer, fleet operator, or home warranty provider — let's talk about what Evver can do for your operation and your customers.